helpful

 

  • Submit new insurance cards each year.
  • Present coupons and discount cards for medications- and activate coupon if needed.
  • If coupons include discounts on refills, please alert pharmacy staff when its time for a refill.
  • Call in refills 2 to 3 days ahead of time.
  • If your doctor has not called back to authorize refills on any maintenance medications, most pharmacists will give you an emergency supply. (Emergency supply may be up to a 3-day supply).
  • You may dispose unused medication at your local fire station, or purchase a medication container from your local pharmacy.
  • Emergency Room/ Urgent Care Prescriptions- if a medication is not covered or is too expensive, the pharmacist can call the Emergency Room/Urgent Care for another medication that may be covered or is less expensive within 1 to 2 days of getting the prescription.
  • Pharmacies change manufacturers often; pills may look different in shape or color from your last refill. There should be a description of the new pill on your leaflet and/or bottle.
  • Safety of taking multiple medications: If you get all your medications from one pharmacy, most pharmacies are equipped to warn the pharmacist of any drug interactions.
  • If you use more than one pharmacy and you are concerned about drug/allergy interactions, speak with the pharmacist about any additional medications you are taking and any allergies.
  • If your doctor prescribes an over the counter (OTC) medication , ask for a prescription, so that you may use your Flex Card. Be aware of what’s accepted on your Flex Card with/without a prescription.
  • Automatic Refill: Medications set by pharmacy staff to automatically fill each month. Some medications are not eligible for auto-fill.
  • Mail Order Prescriptions: Prescriptions delivered by mail through your insurance company.
  • Vacation over ride: Early refill(s) allowed by the insurance company in between refills if a customer is leaving the state or country.
  • Every prescription should have the following information before you leave the office: PATIENT’S NAME, DATE, NAME OF MEDICATION, QUANITY, DIRECTIONS, DR. SIGNATURE, OFFICE ADDRESS, PHONE NUMBER, and REFILL IF NEEDED. Most importantly on CONTROL MEDICATIONS: IN ADDITION TO THE ABOVE INFORMATION, THE DR’S DEA# IS REQUIRED.
  • Save time, by signing up for text messaging,  and if there is a problem with your prescription, you will receive a text message. (Check with your pharmacy for this option)
  • Update your profile with the following information as needed: allergies, health conditions, home or mailing address, E-mail address, home, work and cell phone numbers.
  • Expected wait times for patients vary based on the numbers of patients present and prescriptions being filled at any given time. The daily average wait is 20 to 25 minutes at most pharmacies.

 

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